- Lenox Hotel shall not be held liable for Orders that encounter delivery issues due to incomplete, incorrect, or missing information provided by the customer. You are obliged to provide information that is complete, accurate, and truthful for the proper processing of the order, including your delivery address and contact information. All payments received are non-refundable and non-transferable.
- Confirmation – For each successful order, Lenox Hotel will send a confirmation email and/or SMS (text) containing the order summary, delivery address and guest details. Order summary will include delivery fees and any applicable tax.
- Alcohol & Liquor – To purchase alcohol or liquor, client must be of statutory legal age. Lenox Hotel and their 3rd party delivery riders, as the case may be, reserve the right in their discretion to ask for a valid proof of age (e.g. ID card) from any person upon delivery of alcohol. Lenox Hotel reserves the right to refuse delivery if client is unable to prove that they are of legal age.
- Food allergens – Lenox Hotel is not obligated to provide ingredient information or allergen information on the website. Further, Lenox Hotel does not guarantee that the food sold are free of allergens. If you have allergies, allergic reactions or dietary restrictions and requirements, please contact us (+63922-8083098) before placing an Order on our ordering site.
- Special Instructions are subject to availability and approval – Lenox Hotel will, to the best of its ability, comply with your special instructions for an order. However, in some cases where request or instruction given is not feasible, possible or commercially reasonable, Lenox Hotel reserves the right to proceed to prepare the Order in accordance with the Hotel standard procedures. Lenox hotel shall not be responsible to replace or refund an Order which does not conform to special instructions provided by the client.
- Out of stock – In any instance where an order is placed, and Lenox Hotel is unable to fulfill your order due to insufficient or non-availability of ingredients, guest will have the following options: 1. Change their order from the menu of equal or lower value. 2. Change their order from the menu of greater value, guest will settle the price discrepancy of the order through Gcash before delivery. 3. Refund the amount of unavailable order, Lenox Hotel will process refund via Gcash or bank transfer on the next business/working day.
- Incomplete order / Wrong order delivered – In any instance where the food delivered is incomplete or incorrect, guest will have the following options: Lenox Hotel will deliver the missing/correct order free of charge OR will refund the value of the missing food order on the next business/working day.
- Unsuccessful or Failed Deliveries – In any instance where we attempt to deliver an order but were unable to do so due to the reasons caused by the customer who placed the order OR recipient, including but not limited to:-No one was present or available to receive the order
-Customer was uncontactable despite attempts to reach
-Lack of appropriate or sufficient access to deliver the order successfully
-Lack of suitable or secure location to leave the orderLenox Hotel reserves the right to impose a delivery charge for the second attempt (if possible) or guest have the option to pick up order from Lenox Hotel.
- Force majeure – Lenox Hotel reserves the right to suspend deliveries during unforeseen circumstances that prohibits us from delivering the customer’s order such as; heavy rain, typhoon, flood, labor strike and earthquake. Under these situations, guest may pick up order at Lenox Hotel to complete the transaction. Lenox hotel will refund to guest any delivery fee for any un-delivered transaction on the next business/working day.
- Data privacy – Lenox Hotel reserves the right to share pertinent guest information (guest details, address & order) to our accredited third-party delivery riders to facilitate and complete your transaction.
